New Price List - more plugs!

Our new price list is now online, with even more plugs than before and a bit more information about some plugs. Some bulk packs are now smaller and a few prices have changed. We've also arranged the plugs by type. Traditional pvc foam plugs (E-A-R Classic etc) are at the top, followed by:

• polyurethane foam plugs (Maxlite, Laserlite, etc)
• "no-roll" foam plugs (Matrix)
• 'foam' plugs with stems (such as Express)
• corded foam plugs
• down-filled plugs
• rubbery plugs - without cords
• rubbery plugs - with detachable cords
• rubbery plugs - with fixed cords

We hope this makes it easier to find the plug you want, and to see what alternatives there are of a similar type. Note that down-filled plugs are now discontinued, so if you want some, please order sooner rather than later - and please check availability before you order.

London: postal delays

The Post Office expects delayed deliveries in London during the Olympic period of July 27 to September 9. Affected post codes begin E, EC, N, NW, SE, SW, W and WC. In addition, the 9am/1pm Special Delivery services are being replaced by an "anytime" Special Delivery service (but still 'next day', if posted Monday to Thursday).
So, if you are in the affected area, please allow extra time for your order to reach you.
More information at: http://www.dailymail.co.uk/news/article-2145900/London-2012-Olympics-Games-cause-day-delay-parcels-cost-1-extra.html

Earplug variations

Colours can vary
Some earplugs come in a range of colours. One example is Solar - colours range from pink to purple. These Solar earplugs are all the same, other than the colour. So you could receive a pink pair in a Test Pack, but then receive purple pairs if you order a £5 pack. Some customers naturally think we have sent the wrong plug, because it looks different, but it's actually the right plug!
Other plugs that come in different colours include Spark Plug (various swirly colour effects), 303L/303S (plain yellow, or yellow/white), and Purafit (was plain green, now marbled green). You can ignore these colour variations and we cannot supply a specific colour with these plugs.

Brand Names can change

The name of a plug can change if brands merge or are taken over. For example, the long-established "Classic" yellow cylindrical foam plug was the EAR Classic for decades, but is now the 3M EAR Classic. It's the same plug, but now carries 3M branding, which can cause confusion.
Other examples include Bilsom 303L, which can also be labelled Howard Leight and Push-Ins, which now carry 3M prominently, as well as (now quite small) EAR.

Packaging can change

The colour and material of packaging can change. For example, 3M-1100 used to be packed in translucent greyish sachets with orange writing/diagrams. Now they are in clear sachets with black/grey/white writing/diagrams - but it's the same plug.

Changes can occur without notice

Sometimes the first we know about a change is when we receive new stock!

If in doubt...

If you aren't sure, just drop us a mail to check!

Mastercard Problems??

A technical problem means that paying by Mastercard may not work at the moment. This should be dealt with next week. Until then can we ask for your patience, or if you also have a Visa card, you can try using that.
We would appreciate any feedback from people who have had payment problems during June - please do get in touch and let us know about any problems you have had.

Correct Address Please!

Most of our customers provide an incorrect postal address. This can delay delivery and it can cause your order to be lost in the post. Please be aware that if you have given us an incorrect address, there is NO cover for loss in the post.
Before you order, please check your correct postal address at http://www.royalmail.com/postcode-finder

June Price List

Our June 2012 price list is now online.
If you already have one of our price lists, please check our online price list, in case prices have changed since your price list was printed.
If you order from on an old price list, and if there have been price changes, we will just adjust how many plugs we send to you, to take account of any changes.

Bank Holiday Delays

Just a quick reminder that there is no post over the Jubilee Bank Holiday, so please be aware that delivery may take a little longer than usual. We do offer courier and/or Special Delivery as extra-cost options, but even these wouldn't actually be sent before Wednesday.