Postal Address!

Royal Mail's sorting system is heavily automated so it is extremely important that you provide your correct postal address when you order.
If the address you provide is not the correct 'postal address', your order will probably be delayed in the post, or may even be lost.
Please note: there is no compensation for postal delay or loss if the address you provide is not the correct, current, postal address.
You can check your correct current postal address on the Royal Mail's website at www.royalmail.com/postcode-finder-sme

Here are some common problems:

• Including a county - postal addresses in England do not include the county.
• Not including the post town - the correct post town MUST be included
• Including the council area - this is not part of the postal address

Please help us to help you, by providing your correct, up-to-date, postal address!

Online Payments

One or two people have told us that our online payment service wasn't working when they tried to use it. Please let us know if you've had problems!

The Royal Mail

We are receiving an increasing number of reports of slow delivery by Royal Mail. Most customers seem to receive orders within three working days of them being posted, but this year has seen an increase in the number that take at least a week to arrive.
We offer upgrades to First Class post (add £1) which can help get things to you faster, or to Special Delivery, which is usually reliable and fast, but you need to add £6 for this (for any order up to 300 pairs).
The Guardian published an article last year about how Royal Mail's "modernisation" has "put the snail in Royal Mail". You can read the article here.

Earplug Testpacks

OUR TESTPACK contains 20 different pairs of earplugs (our choice), so you can find out which earplugs suit your ears best. All ears are different, so plugs that work well for other people may not work well for you. The pack contains plugs that have different sizes, different shapes, different noise reductions and are made of different materials. If you think earplugs are uncomfortable, or won't stay in, it is possible that the plugs you are using aren't the best ones for your ears.
OUR TESTPACK is £9.95 including standard UK delivery). You can order and pay online. In the message box you need to tell us what you want, your name, and the address to send it to!
OVERSEAS? We accept debit and credit card payments from the UK, Europe, USA, Canada, Australia and New Zealand, but the total cost is £10.95 (includes £1 towards the cost of air mail). Remember to enter what you want, your name, and the address to send to in the message box. Please be careful to lay your address out exactly as it should be written on the envelope!
To access our online ordering/payment system CLICK HERE

May 2012 Price List

Royal Mail introduced a massive price rise at the start of May 2012, so we have had to change our pack sizes and prices. Some prices have changed signficantly so PLEASE check the current price list before you order. If we receive orders based on an out-of-date price, we'll adjust the quantity of plugs we send, to reflect the new prices.